Bully Beds Return/Shipping Policy
From the time of delivery of your bed, you and your dog have a full 30 days to try the bed out in your home. During that time you should save the original box and packaging. If you choose to return the bed, we will happily take it back for an exchange or full refund. Please contact us directly at firstname.lastname@example.org so we can assign a return number to you. Any returns received without a return number cannot be accepted. Beds returned after the 30 day shipping window are not eligible for a refund. Free return shipping is not eligible for international orders or orders placed outside of the continental USA. Any beds that have been ordered after a return are no longer eligible for free return shipping and will incur a twenty percent restock fee. Additional shipping charges for international orders unfortunately cannot be refunded. Once we assign you a return number, we will provide you with a return shipping label at no cost to you. Please make sure to package the bed back in the original box as best you can per our instructions. Beds must be shipped back in the original box. If the original box is no longer available, you may use another box. However, we must approve the box dimensions. A $35 deduction will be applied for any return not in the original box due to increased shipping carton charges we will incur. Any beds not returned in the original box must have the dimensions approved by a Bully Bed representative. UPS/Fedex charges by dimensional weight, so if a bed is shipped in an oversized box, the shipping cost can easily exceed $100 just for the return or even more. Beds shipped back in oversized boxes are not acceptable. The actual cost we incur on shipping these oversized boxes back will be deducted from the return credit.
We will gladly accept a bed with a little drool, but we cannot accept beds that are ripped or torn in any way or beds that have evidence of urine, feces or vomit anywhere on the covers or the foam. Beds that have had the Bully Bed tag removed cannot be returned. Beds with strong odors or overly filthy cannot be returned and will not be accepted upon inspection. Once the bed is received back in acceptable condition, we will arrange a full refund within 5-8 business days via your method of payment. Clearance, open box beds or any beds sold with a 15% or greater discount are final sale items and are not eligible for return or refund.
Most orders ship out same day or within 1-2 days of receipt of the order. We ship primarily via UPS, but reserve the right to use any and all shipping options available to get our products to you as quickly and safely as possible. We cannot control delays or mistakes made by our chosen shipper (UPS, Fedex, USPS or other), but will do our best to correct their mistake as quickly as possible.
Please note, although we offer free returns on our beds, all replacement cover and waterproof liner sales are final. Covers may only be exchanged in the case of incorrect sizing.
Please note, we are not responsible for and cannot replace items stolen or misplaced from your delivery address. Nor are we responsible for items delivered to incorrect addresses provided by the customer. Please be sure to double check your shipping address and confirm it will go to a safe and secure location to avoid these issues. Upon delivery confirmation of your order provided by our chosen shipper, we will do our best to help locate your order if a problem arises, but we cannot replace the item if it's not recovered. Orders cancelled prior to arrival or after shipment from our warehouse, will be subject to a 20% cancellation fee. Details are outlined below.
CHANGING, ALTERING OR CANCELING AN ORDER THAT HAS SHIPPED OR ALREADY BEEN DELIVERED
If you need to cancel an order after it has already shipped, we are forced to charge a cancellation fee of 20% of the total order value. Once an order has left our warehouse, we are automatically charged for outbound shipping and then for return shipping upon cancellation. UPS/Fedex also charges a re-route or address change fee that we also incur. This 20% fee also applies to customer requests for cover color changes after a bed has been delivered. We work on low margins and are a small, family-run business, therefore we cannot absorb these costs. We appreciate your understanding.